Welcome to our Privacy Policy

Your privacy is critically important to us.

The Silaiwala is located at:

The Silaiwala
Jansath road bhoor khatauli bhoor khatauli near sugar mil


It is The Silaiwala's policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to https://thesilaiwala.com (hereinafter, "us", "we", or "https://thesilaiwala.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.

Website Visitors

Like most website operators, The Silaiwala collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The Silaiwala's purpose in collecting non-personally identifying information is to better understand how The Silaiwala's visitors use its website. From time to time, The Silaiwala may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

The Silaiwala also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://thesilaiwala.com blog posts. The Silaiwala only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.

Gathering of Personally-Identifying Information

Certain visitors to The Silaiwala's websites choose to interact with The Silaiwala in ways that require The Silaiwala to gather personally-identifying information. The amount and type of information that The Silaiwala gathers depends on the nature of the interaction. For example, we ask visitors who sign up for a blog at https://thesilaiwala.com to provide a username and email address


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security


Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by The Silaiwala and does not cover the use of cookies by any advertisers

Links To External Sites (Third party Links)

Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services

Uses Google AdWords for remarketing

Https://thesilaiwala.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Protection of Certain Personally-Identifying Information

The Silaiwala discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on The Silaiwala's behalf or to provide services available at The Silaiwala's website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using The Silaiwala's website, you consent to the transfer of such information to them. The Silaiwala will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, The Silaiwala discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when The Silaiwala believes in good faith that disclosure is reasonably necessary to protect the property or rights of The Silaiwala, third parties or the public at large.

If you are a registered user of https://thesilaiwala.com and have supplied your email address, The Silaiwala may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with The Silaiwala and our products. We primarily use our blog to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. The Silaiwala takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Access to your information

The silaiwala will use all reasonable endeavours to keep personal information it holds accurate, complete, up-to-date, relevant and not misleading. Please contact us if you would like to access the personal information the silaiwala holds about you. We will use reasonable endeavours to provide a complete list of your personal information within a reasonable period of receipt of your request. Please email us if you would like to receive a copy of this information – [email protected] silaiwala.com. The silaiwala reserves the right to charge a nominal fee for the processing of this request in accordance with local legislation. You may contact us to correct any of your personal information that is inaccurate, incomplete or out-of-date, or to request that your personal information be deleted. We will use reasonable endeavours to correct or delete your personal information as requested within a reasonable period of receipt of your request. Deletion of your account with the silaiwala will not automatically delete the personal information held about you. If you would like the silaiwala to delete all personal information together with the deletion of your account, please follow the steps mentioned-above. Please note that the deletion of your personal information from our database will result in us not being able to provide you with any services. If applicable, any legal requirement on us to maintain certain records of your personal information shall prevail over any of your requests. We may require you to prove your identity before providing you with copies of your personal information.

Aggregated Statistics

The Silaiwala may collect statistics about the behavior of visitors to its website. The Silaiwala may display this information publicly or provide it to others. However, The Silaiwala does not disclose your personally-identifying information.

Business Transfers

If The Silaiwala, or substantially all of its assets, were acquired, or in the unlikely event that The Silaiwala goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of The Silaiwala may continue to use your personal information as set forth in this policy.

Privacy Policy Changes

Although most changes are likely to be minor, The Silaiwala may change its Privacy Policy from time to time, and in The Silaiwala's sole discretion. The Silaiwala encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


To enrich and perfect your online experience, The Silaiwala uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. The Silaiwala uses cookies to help The Silaiwala identify and track visitors, their usage of https://thesilaiwala.com, and their website access preferences. The Silaiwala visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using The Silaiwala's websites, with the drawback that certain features of The Silaiwala's websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to The Silaiwala's use of cookies.

Some of the information collected will not personally identify you but will instead track your use of the Website so that we can better understand how the Website is used by customers and in turn enhance and improve your experience in ordering fabrics. Cookies do not contain any information that personally identifies you and we do not use cookies in order to obtain such information - your personal information can only be obtained by the silaiwala if you actively provide it to us. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address, mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your device and/or the web browser should allow you to refuse cookies if you wish by changing the settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Marketing and Preferences

We use your personal information to send you marketing by post, telephone, social media platforms, email, SMS, application notifications and silent notifications to track installation status of the application. We may also use your personal information to carry out online paid marketing activities in the nature of retargeting.

We also use technology to help us understand your personal preferences and interests so that we can send recommendations and marketing communications that are likely to be of more interest to you. Using technology in this way is sometimes known as profiling.

If you wish to unsubscribe from emails sent by us, you can do so at any time by clicking on the "unsubscribe" link that appears in all emails and by adjusting the settings on your device to turn off notifications from our app. Otherwise, you can always contact us at [email protected] update your contact preferences. You may also object to profiling relating to direct marketing by contacting us at [email protected]


Those who engage in transactions with The Silaiwala – by purchasing The Silaiwala's services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, The Silaiwala collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with The Silaiwala. The Silaiwala does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities

Data protection contacts

If you have any questions, comments, complaints or suggestions in relation to this notice, or any other concerns about the way in which we process information about you, please contact our Privacy Team at [email protected]

If you are not satisfied with the response from our Privacy Team, you can contact our Data Protection Officer at [[email protected]].

You also have a right to make a complaint to your local privacy supervisory authority. If you are in the EU, you can lodge a complaint with another supervisory authority which is based in the country or territory where:

  • You are living
  • You work, or
  • The alleged infringement took place.

Contact US:

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Mail [email protected] or,

M/S The Silaiwala Partnership
Reg Office: The Silaiwala,
Bhoor khatauli
Near- Triveni Sugar mill, Jansath Road, Khatauli-251201, India
Phone: +91 - 999 773 5551
Email: [email protected]


These terms and conditions outline the rules and regulations for the use of The Silaiwala partnership deed Website, located at https://thesilaiwala.com.

By accessing this website we assume you accept these terms and conditions. Do not continue to use The Silaiwala if you do not agree to take all of the terms and conditions stated on this page.


The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same. If you do not agree to these Terms of Use, you may not use the services on the Platform, and we request you to do not use the website service. By search even merely using the Platform, you shall be contracting with The Silaiwala and you signify your acceptance to the Terms of Use and other The Silaiwala policies (including but not limited to the Cancellation & Refund Policy, Privacy Policy ) as posted on the Platform from time to time, which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same.

The Platform is operated and owned by The Silaiwala Partnership Firm, a company incorporated under the Companies Act, 1956 and having its registered office:- The Silaiwala,Bhoor khatauli,Near- Triveni Sugar mill, Jansath Road, Khatauli-251201, India For the purpose of these Terms of Use, wherever the context so requires, ”you” shall mean any natural or legal person who has agreed to become a Consumer or customer on the Platform by providing Registration Data while registering on the Platform as a registered user using any computer systems.

The Silaiwala enables transactions between participant Tailors/Boutique/associates and Consumers, dealing stitching and tailoring service (“ Platform Services”). The Consumers (“ Consumer/s”) can choose and place orders (“ Orders”) from variety of Designs listed and offered for stitching service by various neighbourhood associates including but not limited to the associates service , on the Platform and The Silaiwala enables delivery of such orders at select localities of serviceable cities across India (“Pickup/ Delivery Services”). The Platform Services and Pickup/Delivery Services are collectively referred to as “Services”.


These Terms of Use are subject to modifications at any time. We reserve the right to modify or change these Terms of Use and other The Silaiwala policies at any time by posting changes on the Platform, and you shall be liable to update yourself of such changes, if any, by accessing the changes on the Platform. You shall, at all times, be responsible for regularly reviewing the Terms of Use and the other The Silaiwala policies and note the changes made on the Platform. Your continued usage of the services after any change is posted constitutes your acceptance of the amended Terms of Use and other The Silaiwala policies. As long as you comply with these Terms of Use, The Silaiwala grants you a personal, non-exclusive, non-transferable, limited privilege to access, enter, and use the Platform. By accepting these Terms of Use, you also accept and agree to be bound by the other terms and conditions and The Silaiwala policies (including but not limited to Cancellation & Refund Policy, Privacy Policy and Notice and Take Down Policy) as may be posted on the Platform from time to time.

Use of Platform (Account Registration and use)

THE SILAIWALA makes the Services available to you through the THE SILAIWALA Platform upon you providing THE SILAIWALA certain required User information and having created an account ("Account") through THE SILAIWALA ID and password or other log-in ID and password (collectively, the "Account Information"). The THE SILAIWALA Platform requires you to register as a User by creating an Account in order to utilize the Services provided. You will be responsible for maintaining the confidentiality of the Account Information, and are fully responsible for all activities that occur under Your Account. You agree to (a) immediately notify THE SILAIWALA of any unauthorized use of its Account Information or any other breach of security, and (b) ensure that you exit/log out from the account at the end of each session. THE SILAIWALA cannot and shall not be liable for any loss or damage arising from your failure to comply with this clause. You may be held liable for losses incurred by THE SILAIWALA or any other customer or visitor to the THE SILAIWALA Platform due to authorized or unauthorized use of your account as a result of your failure in keeping its Account Information secure and confidential.

THE SILAIWALA also allows restricted access to the THE SILAIWALA Platform for unregistered users. At the time of registration, you shall ensure that the Account Information provided by you in the THE SILAIWALA Platform registration form is complete, accurate and up-to-date. Use of another user’s account information is expressly prohibited.

The Silaiwala - Use of the Website

You agree, undertake and confirm that Your use of Website shall be strictly governed by the following binding principles:

You shall not host, display, upload, modify, publish, transmit, update or share any information which:

  1. belongs to another person and to which You does not have any right to;
  2. is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
  3. is misleading in any way;
  4. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, paedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
  5. harasses or advocates harassment of another person;
  6. involves the transmission of "junk mail", "chain letters", or unsolicited mass mailing or "spamming";
  7. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libellous;
  8. infringes upon or violates any third party's rights [including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
  9. promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
  10. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
  11. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
  12. Weapons, violating someone's privacy, or providing or creating computer viruses;
  13. contains video, photographs, or images of another person (with a minor or an adult).
  14. tries to gain unauthorized access or exceeds the scope of authorized access to the Website or to profiles, blogs, communities, account information, bulletins, friend request, or other areas of the Website or solicits passwords or personal identifying information for commercial or unlawful purposes from other users;
  15. solicits gambling or engages in any gambling activity which We, in Our sole discretion, believes is or could be construed as being illegal;
  16. interferes with another USER's use and enjoyment of the Website or any other individual's User and enjoyment of similar services;
  17. refers to any website or URL that, in Our sole discretion, contains material that is inappropriate for the Website or any other website, contains content that would be prohibited or violates the letter or spirit of these Terms of Use.
  18. harm minors in any way;
  19. infringes any patent, trademark, copyright or other proprietary rights or third party's trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen products;
  20. violates any law for the time being in force;
  21. deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
  22. impersonate another person;
  23. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
  24. threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.
  25. shall not be false, inaccurate or misleading;


We employ the use of cookies. By accessing The Silaiwala, you agreed to use cookies in agreement with the The silaiwala partnership firm's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to THE SILAIWALA herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold THE SILAIWALA harmless including but not limited to its affiliate, agents and employees from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by THE SILAIWALA that arise out of or related to your use or misuse of the of the Website, any violation by you of these terms and conditions, or any breach of representations, warranties and covenants made by you herein


Unless otherwise stated, The silaiwala partnership firm and/or its licensors own the intellectual property rights for all material on The Silaiwala. All intellectual property rights are reserved. You may access this from The Silaiwala for your own personal use subjected to restrictions set in these terms and conditions

You must not:

  • Republish material from The Silaiwala
  • Sell, rent or sub-license material from The Silaiwala
  • Reproduce, duplicate or copy material from The Silaiwala
  • Redistribute content from The Silaiwala
This Agreement shall begin on the date hereof.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The silaiwala partnership firm does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The silaiwala partnership firm,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The silaiwala partnership firm shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The silaiwala partnership firm reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant The silaiwala partnership firm a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.


When you use the THE SILAIWALA Platform, you agree and understand that you are communicating with THE SILAIWALA through electronic records and you consent to receive communications via electronic records from THE SILAIWALA periodically and as and when required. THE SILAIWALA may communicate with you by email or by such other mode of communication, electronic or otherwise. You specifically agree that THE SILAIWALA shall not be responsible for unauthorized access to or alteration of your transmissions or data, any material or data sent or received or not sent or received. Further, THE SILAIWALA will make best efforts to safeguard the confidentiality of your personally identifiable information available with it, but transmissions made by means of the internet cannot be guaranteed or made absolutely secure. By using this THE SILAIWALA Platform, you agree that THE SILAIWALA shall not be liable for disclosure of your information due to errors in transmission or unauthorized acts of third parties. Without prejudice to the foregoing you agree that THE SILAIWALA shall not be held liable or responsible for 'phishing attacks' on you. You may accept or decline the cookies when you accesses THE SILAIWALA Platform. It is the User’s responsibility to set his browser to alert him to accept or to reject cookies

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to Immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

Content of Liability

To the fullest extent permitted by applicable law, in no event shall the the silaiwala parties be liable to you for any damages resulting from any (i) errors, mistakes, or inaccuracies of content, and/or (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to and use of the services including mobile app, and/or (iii) any unauthorized access to or use of our servers and/or any and all personal information stored therein, and/or (iv) any interruption or cessation of transmission to or from our servers, and/or (v) any bugs, viruses, trojan horses, or the like, which may be transmitted to or through the services by any third party, and/or (vi) any loss of your data or content from the services, and/or (vii) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of your use of any content posted, transmitted, or otherwise made available via the services, whether based on warranty, contract, tort, or any other legal theory, and whether or not the the silaiwala parties are advised of the possibility of such damages, and/or (viii) the disclosure of information pursuant to these terms or our privacy policy, and/or (ix) your failure to keep your password or account details secure and confidential, and/or (x) loss or damage which may be incurred by you, including but not limited to loss or damage as a result of reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any advertiser or sponsor whose advertising appears on the services, and/or delay or failure in performance resulting from causes beyond the silaiwala's reasonable control. In no event shall the the silaiwala parties be liable to you for any indirect, incidental, special, punitive, exemplary or consequential damages whatsoever, however caused and under any theory of liability, including but not limited to, any loss of profit (whether incurred directly or indirectly), any loss of goodwill or business reputation, any loss of data suffered, cost of procurement of substitute goods or services, or other intangible loss.

Content removal

We reserve the right, at any time and without prior notice, to remove, block, or disable access to any content that we, for any reason or no reason, consider to be objectionable, in violation of the terms or otherwise harmful to the services or our users in our sole discretion. Subject to the requirements of applicable law, we are not obligated to return any of your content to you under any circumstances. Further, the tailors reserves the right to delete any images and pictures forming part of user content, from such tailors's listing page at its sole discretion.

Cancellations and Refunds

  1. Cancellation
    1. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed. In case of cancellations for the reasons attributable to The Silaiwala or its Tailors and delivery partners, The Silaiwala shall not charge you any cancellation fee.
    2. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
    3. We reserve the sole right to cancel your order in the following circumstance:
      1. In the event of the designated address falls outside the delivery zone offered by us;
      2. Failure to contact you by phone or email at the time of confirming the order booking;
      3. Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
      4. Unavailability of all the items ordered by you at the time of booking the order; or
  2. Refunds
    1. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
      1. Your order packaging has been tampered or damaged at the time of delivery;
      2. Us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
      3. You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
    2. Our decision on refunds shall be at our sole discretion and shall be final and binding.
    3. All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.

In case of payment at the time of delivery, you will not be required to pay for:
Orders where the packaging has been tampered or damaged by us;
Wrong order being delivered; or
Items missing from your order at the time of delivery.

Terms of service

The information, materials, Services available on the THE SILAIWALA Platform may inadvertently include inaccuracies, typographical errors, or outdated information, THE SILAIWALA is not responsible for and shall not be bound to honor typographical or pricing errors on the THE SILAIWALA Platform. THE SILAIWALA reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which THE SILAIWALA believes the User has violated applicable laws or these terms, orders that THE SILAIWALA believes are harmful to THE SILAIWALA or orders that THE SILAIWALA believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. THE SILAIWALA neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information, product or Service. THE SILAIWALA expressly disclaims any warranties whether express or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products.

THE SILAIWALA shall not be responsible for the delay or inability to use the THE SILAIWALA Platform unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the THE SILAIWALA Platform, or otherwise arising out of the use of the THE SILAIWALA Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, THE SILAIWALA shall not be held responsible for non-availability of the THE SILAIWALA Platform during periodic maintenance operations or any unplanned suspension of access to the THE SILAIWALA Platform that may occur due to technical reasons or for any reason beyond THE SILAIWALA’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the THE SILAIWALA Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. THE SILAIWALA accepts no liability for any errors or omissions, with respect to any information provided to the User.

No Endorsement

We do not endorse any Associates. In addition, although these Terms of Use require you to provide accurate information, we do not attempt to confirm, and do not confirm if it is purported identity. We will not be responsible for any damage or harm resulting from your interactions with other Members

By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or comissions.

General terms of use

Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, un-discharged insolvents etc. are not eligible to use the Platform. Only individuals who are 18 years of age or older may use the Platform and avail Services. If you are under 18 years of age and you wish to download, install, access or use the Platform, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and The Silaiwala policies, you shall immediately discontinue its use. The Silaiwala reserves the right to terminate your Membership and / or deny access to the platform if it is brought The Silaiwala’s notice that you are under the age of 18 years.

If you choose to use the Platform, it shall be your responsibility to treat your user identification code, password and any other piece of information that we may provide, as part of our security procedures, as confidential and not disclose the same to any person or entity other than us. We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms of Use.

As we are providing services in the select cities in India, we have complied with applicable laws of India in making the Platform and its content available to you. In the event the Platform is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Platform and its contents are available or otherwise suitable for use outside select cities. If you choose to access or use the Platform from or in locations outside select cities, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorisations, rules and guidelines.

You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing these Terms of Use and The Silaiwala policies to the attention of all such persons accessing the Platform on your computer or mobile device.

You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Platform requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Platform and avail the Services, and we shall not, under any circumstances whatsoever, be responsible or liable for such costs.

You agree and grant permission to The Silaiwala to receive promotional SMS and e-mails from The Silaiwala or allied partners. In case you wish to opt out of receiving promotional SMS or email please send a mail to [email protected] Silaiwala.in.

Access to the Platform, Accuracy and security

We endeavour to make the Platform available to during Associates working hours. However, we do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.

We do not warrant that the Platform will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Platform or your obtaining any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.

We do not represent or warranty that the information available on the Platform will be correct, accurate or otherwise reliable.

Governing law and dispute resolution

These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this Platform, shall be subject to the jurisdiction of the courts at Allahabad, India.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any naturse.

Intellectual property

We are either the owner of intellectual property rights or have the non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property, in the Platform, and in the material published on it.

You may print off one copy, and may download extracts, of any page(s) from the Platform for your personal reference and you may draw the attention of others within your organisation to material available on the Platform.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

You must not use any part of the materials on the Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Platform in breach of these Terms of Use, your right to use the Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Treatment of information provided by you

We process information provided by you to us in accordance with our Privacy Policy.

Third Party Links

This The silaiwala Platform may at The silaiwala sole discretion, contain links to The silaiwala Platforms owned and maintained by persons or entities other than The silaiwala. The silaiwala may also provide links to the other sites for purpose of enabling the Customer to make payment to The silaiwala. Any of the foregoing links do not constitute an endorsement by The silaiwala of any such sites and are provided only as a convenience. The silaiwala is not responsible for the content or links displayed on such sites. The silaiwala is not responsible for the privacy practices of such sites which The silaiwala does not own, manage or control. The silaiwala does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this The silaiwala Platform may be linked and The silaiwala shall not be responsible for any deficiency thereof. The silaiwala does not endorse any or all of the materials, Services, and services available on such linked sites, and The silaiwala expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of User and is made at User’s own risk


If any of these Terms of Use should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms of Use are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.

Contact Us:-

All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Mail [email protected] or,

M/S The Silaiwala Partnership
Reg Office: The Silaiwala,
Bhoor khatauli
Near- Triveni Sugar mill, Jansath Road, Khatauli-251201, India
Phone: +91 - +91-8868887771
Email: [email protected]