In this page, we want to show that the consumers who want to use The Silaiwala service, Understand their responsibilities and use their rights in the service provided by The Silaiwala.
- Everyone can raise the benefits of our service by Register.
- We hope that you will be satisfied with the services we offer.
- Our services prices are subject to change without notice. We will not be liable to any Party for any change in value or to stop the service of any product.
- We keep trying to improve our service, on any change, The Silaiwala conveys its responses to its consumers through Mail/Message/Call.
- At the time of appointment of the consumer, make a proper selection of Name, Address, phone Number and Appointment time.
- Select the right time to get our service, because time is very precious.
- Make the right Selection of the selection of the clothes for the stitching, as the incorrect selection of the clothes is not complete your work on time.
- Consumer’s check their clothes very carefully on delivery time.
- The estimated cast of your work on website may vary according to your work, during delivery the amount will be considered as the final amount.
- When all the instructions are read carefully and filled while appointment.
- Before confirming an appointment, carefully check the amount you have decided.
- While confirming your appointment keep in mind the charges for the selection of extra things in the design of garment.
- The design price may increase or decrease, so be sure to check the price of design before applying the appointment.
- While confirming an appointment, fill in your (Name, Time, Date, Address, Landmark Etc) correctly.
- Choose your tailors according to your design.
- Choosing your rights when taking an appointment.
- If, you face any problem while making an appointment, for any help click here. (move to support page)
- After sewing, the remaining clothes are thrown any if the customer’s wants to take his reaming clothes, it is impossible for us
- Consumers have the right to cancel their appointments when an appointment book is made by the consumer.
- The customer reserves the right to cancel his appointment after 60 minutes from his booking time.
- Appointment will not be canceled after the scheduled time, if you want to cancel the appointment, then you have to pay a fine of 200rs.
- Consumers can cancel their appointment through our website or call +91-8868887771
Measurement plays an important role in the tailoring service:
- You kindly give the measurement the cloth you want to stitch.
- When you give your measurement, make full use of your own rights.
- Your objects can be transformed into an optimum look only when you understand the role of measurement in the tailoring service.
- With pickup agent sent your place by, The Silaiwala you have the right to discussion your measurement.
- If you want to change your measurement, then you have to change this online.
- The amount of measurement you have given to the agents sent by The Silaiwala will be sent by e-mail or message, if you want to reshuffle your measurement, you have the right to change your measurement after 36 hours of making the order.
- Giving measurement policy are optional you are independent for the policy. You want to give us your measurement depending on stitching type.
- Your garments stitch by us, is handmade not machine made. Slight variation in the fit of two finishing garments produced with the same body measurement may occur but are generally not noticeable.
Order Editing Policy:
After meeting with the agent sent by the The Silaiwala, if you want to changes any kind of change I your given item (E.g. – Measurement changing, Design changing, Add-on changing etc), you have the right to change with in 36hours.
Changing anything in the item you have given will have to be done online only cannot be re-meeting possible for change.
Changing page icon outside on web or homepage and open Measurement/ Changing policy in customers policy.
By The Silaiwala it is ensured that after using the rights of consumers/ user, than pickup agent Is given to its garments. The Silaiwala will be guarantee the safety of your clothes/item/garments/fabric only after you make sure to identity the pickup agents sent by The Silaiwala.
If you do not follow this policy, then we will not be responsible for any of your things (clothes/item/garments/fabric).
- After matching the OTP number as described by the pick-up agent to your OTP number, you can enter the same presentation of your own place.
- You can also identify the pick-up agent from your order to number as described by the pickup agent.
- Your work will be delivered with-in 7 to 10 days of working days and delivered safety to your location.
- At the time of delivery of your garment/fabric/clothes make sure that the item that we are delivering is completely safe.
- If you find any losses ( such as- chopped- stains, stains etc) in your garment at the time of delivery than contact The Silaiwala.
- If such damaged is received in your garments, then The Silaiwala takes it under your responsibility at the time of delivery & The Silaiwala will pay the fine of your losses.
- The time given for delivery by us may be more or less as per the value of your items.
The response to the payment to the consumer against the service we receive is the rule:
- In the COD, the payment of fixed amount will be paid as case in the delivery of consumer/user goods.
- Charges are non-negotiable.
- Government Taxes:- Gift as applicable- varier from 5 to 12% depending on product type
- You can also pay by online transaction during delivery (Such As:- Through Paytm /Phone-pay/Google pay/ A/c transfer etc)
- You will also be notified of the message after payments successful in The Silaiwala.
- We don’t undertake free of cost cancellation after order is placed or consultant (Agents) has visited.
- If a field agent visit your for appointment and you decide not to place any order with us them a visited charge of 200+ government taxes be applicable would be payable by you.
- The estimated cost that you have seen on the website. The amount mentioned during delivery will be considered as the last dues.
- If you do not pay your full payment during delivery, then in this situation your Clothes/Garments will be remain safe for 30 days. The interval of 30 days if you do not pay your balance, your Clothes/Garment will be donated. The Silaiwala will not be liable for this.
- Whatever you pay online payments in our service, but for some reason if you follow an order cancel of 24 hours after this amount will be refunded to you in a few days working process.
- You can also pay the amount by which you can pay the amount by which you can pay for the service of The Silaiwala.
- You can pay to the company (THE SILAIWALA) in these way:
- Cash On Delivery /COD.
- Credit Card/Debit Card
- Net Banking
- Through Paytm/ Phone-Pe/ Google pay /Other Wallet.
- A/c transfer
- Other UPI Transection
The customer can always register a complaint within 3 days of delivery of not satisfied with the service and shortly customer care will get in touch with the client within 24 hours of complaint being registered, if damage is caused due to sewing/stitch/service , we are liable for maximum of or 5 time of the service cost of the clothes.
- If the dress you have given us to seal is not a fixed fit according to your instructions, then we will change the apparel.
- In the clothes we have styled, we only make a free change, if more than one changes is required in your garment, then you have pay the amount of change.
If any changes in your garments Contact Us
- If you have given the measurement you gave us your object, if you change any type of clothes according to that measure, then we will return the change of your clothes after you make changes in your cost without any changes but if the changes in the garment does not meet according to the measure taken by us, then we have the right to spend with your cost of going to your place and the cost of changes of your clothes.
- If you find any type of problem in the alternation then contact- web/call +91-8868887771
- The company takes responsibility for confirmation of the apparel given by you in The Silaiwala online Tailoring service, so that you do not have to panic or be worried that your apparel/garment/fabric in The Silaiwala has or is somewhere.
- The Silaiwala company is one of the companies operating under the government of India, therefore The Silaiwala is number one in India’s first online Tailoring service provide to at your place.
- If your clothes are formed in any type of error expect for alternation (like:- chopped, stairs, burnt etc) by The Silaiwala, The company takes responsibility for it. We have accountability for you error, you will be honorable by you form The Company.